Creator Drama
Deaf Customer vs KFC Staff
Ongoing
Cover: GenZHype original graphic. All clips and posts below are embedded from their original sources.
By the numbers: this timeline documents 6 events from May 30, 2018 to Jul 22, 2026, drawn from 5 sources.
“The problem is that we need you to come inside to help you with your order please.”
via dailymoth.com
Background
The incident involves a deaf customer who visited a KFC location and was allegedly mistreated by staff due to a misunderstanding.
The customer, who is also pregnant, attempted to communicate with staff while recording the exchange, which led to a tense interaction.
The timeline
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Viral Video Sparks Debate
A video shared on X appears to show a deaf customer's interaction with KFC staff, sparking debate over the staff response and disability training[1264]
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KFC Apologizes to Deaf Customer
A representative for KFC reportedly apologized to Justin Boozer Carter, a deaf customer who was allegedly refused service at a KFC drive-thru, and offered him a $50 KFC gift card[1268]
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Deaf customer Bobbie Cole allegedly mocked at KFC drive-thru
Bobbie Cole, a deaf woman who reads lips, said KFC employees mocked her while she tried to order food at a Jackson, Mississippi drive-thru, with one employee allegedly covering her mouth. (Article 1)[3281]
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KFC management company agrees to sensitivity training after incident
Franchise Management Inc. (FMI), which operates 270 KFC franchises, reportedly agreed to provide sensitivity training at its outlets following the May 30 incident involving Bobbie Cole. (Article 1)[3281]
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Deaf vlogger Aira Meor posts viral TikTok about KFC drive-thru rejection
Malaysian deaf vlogger Aira Meor shared a TikTok video recounting how KFC staff allegedly rejected her drive-thru order and told her to go inside, despite her usual method of ordering at the window. (Article 3)[3282]
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KFC Malaysia expresses concern and promises service improvements
Following Aira Meor's viral TikTok video, KFC Malaysia reportedly expressed concern over the incident at their outlet and promised to improve their services. (Article 2)[3283]
Frequently asked
What happened in the viral video?
The video shows a deaf customer's tense interaction with KFC staff, with staff allegedly telling the customer to stop recording and leave the premises.
Has KFC responded to the incident?
Yes, a representative for KFC apologized to the deaf customer and offered him a $50 KFC gift card, and stated that the 'Area Coach' is meeting with the KFC team to re-educate them on proper processes and protocols.
More related drama (4)
Sources (5)
- dailydot.com, A viral video has sparked debate online after it allegedly showed a deaf customer, who the video's caption claims was eight months pregnant, having a tense interaction with employees at a KFC location, Jul 22, 2026.
- dailymoth.com, A Deaf man from Florida, Justin Boozer Carter, filmed himself at a KFC drive-thru after he said staff refused to serve him and told him to come inside. Eventually three police officers showed up and t, Jul 22, 2026.
- apnews.com, Updated [hour]:[minute] [AMPM] [timezone], [monthFull] [day], [year] JACKSON, Miss. (AP) — The management company of 270 KFC, Pizza Hut and Taco Bell franchises nationwide has agreed to provide sens, Aug 9, 2018.
- therakyatpost.com, Subscribe to our Telegram channel for the latest stories and updates. Local entrepreneur and vlogger, Siti Aira Sharina or Aira Meor, was left feeling emotional after her recent trip to a KFC to get s, Oct 28, 2021.
- thesmartlocal.my, Malaysia is a generally inclusive society that allows those with disabilities to navigate life with ease. But there are still many areas where improvements can be made, as recently highlighted by a de, Oct 29, 2021.
Cite this timeline
This timeline compiles 6 dated events from 5 sources. If it helped your reporting, cite it:
GenZHype. “Deaf Customer vs KFC Staff.”
GenZHype, 7 September 2026,
https://genzhype.com/drama/deaf-customer-vs-kfc-staff/.